Things to consider when making a bank transfer/EFT:
Important: The processing date for bank transfer/EFT orders is the date of payment, not the date the order was placed.
Click here for bank account details.
For your cancellation/return requests, we kindly ask you to create an online request through My Account/Return Requests by logging in. This way, you can complete your transactions more quickly.
If you created an order without registering, you can open your return request at this address.
Safely pack the products in their original packaging along with your invoice. If you can't find your invoice, you can access your e-archive invoice from your email address or contact our customer service at 0850 259 54 64, our WhatsApp line, or by sending an email to [email protected] for assistance.
By delivering your return package to the nearest partnered Cargo branch and specifying the free shipment code provided to you by ABLUKA to the shipping officer.
As per consumer rights, you can use your right to withdraw from your order even before your order is delivered. For this, you must open a 'Order Cancellation' request via My Account/Cancel Requests or inform us at [email protected] before the email notification of your order being delivered. If your order has been delivered, you can use your return right within fourteen (14) days as per the consumer protection law.
The shipping cost for product returns is the responsibility of the buyer. The refund will be made to the account specified by the buyer after deducting the shipping fee from the total amount.
Instructions will be given to refund the amount of the approved returned product to your account or credit card used for payment. The reflection of the refund amount to your account may vary according to the bank, and ABLUKA cannot intervene in this process. This process may take 2-3 weeks.