Which courier companies do you use for delivery?


We work with Yurtiçi Kargo, Aras Kargo, and HepsiJET for the delivery of your shipments to your address.


How many days does it take for an order to be delivered?


Delivery times for orders after being shipped:


Is my order shipped on the same day?


  • HepsiJET: Orders placed until 1:00 PM are shipped the same day, while orders placed after this time are shipped the next day.
  • Aras and Yurtiçi Kargo: Orders placed until 3:00 PM are shipped the same day, while orders placed after this time are shipped the next day.


Can I pay on delivery?


There is no cash-on-delivery method available. Click here to see payment methods.


How can I use a gift voucher?


To use your gift voucher, enter your Gift Voucher code in the "Gift Vouchers" section on the "Cart" screen and click "Add" (see step 1).


If you have a specially defined gift voucher, you can make your selection by clicking on "Defined Gift Vouchers" in the Gift Vouchers section (see step 2).




What is the shipping cost?


You can review the shipping fees on the Shipping and Delivery page.


What are the model's height and weight measurements?


You can find the model's height and weight measurements for each product in the product description. You can find the product description just below the image on the product page.


Where can I find the size chart for the product?


You can find the size chart in the last position among the product images.


Can I return a product if I'm not satisfied with it?


You can return a product purchased from within 14 days from the delivery date. You can find the return conditions here.


I placed an order without registering. How can I make a return?


You can create a return request for orders placed without registration.

To do this, simply click on Easy Return (Shopping Without Membership) and create your return request from the link provided here.


Do you provide gift wrapping services?


Yes. You can request gift wrapping by ticking the "I want a gift package" box in the "Gift Package" section located at the bottom of the "Address Information" screen and you can write the gift note you want to add to the package.


How can I make a payment? How many payment methods are available?


You can access the payment methods here.


Can I make installment payments with my credit card?


You can make your payments in installments using your credit card. When making a payment through İyzico, upon entering your card number, depending on the bank agreement, you will be presented with installment options, allowing you to split your payment into the desired number of installments.

If you're using PAYTR for payment, by selecting installment payments instead of a single payment and choosing the icon associated with your card, you can make your payment in installments.

For more information on installment payments, please contact us through our contact channels.


Can I change my address after completing the order?


You can update your delivery address by contacting us before your order is shipped. Click here for contact information.


How can I recover my forgotten password?


Click here to set your new password.


Can I track the status of my order?


You can track the status of your order from My Account > My Orders page.


Can I cancel my order?


You can cancel your orders that have not yet been delivered. To cancel your order, you can create a request from the Cancellation Requests section in My Account panel.


What should I do if I receive a defective product? only sells products in perfect condition. However, in case of an exceptional situation where a faulty product is sent to you, you can create a return request here and communicate your situation in the notes section.


How can I become a member of


Click here to create your membership by entering the required information on the opened page and clicking the "Sign Up" button.


How can I cancel my membership?


My Account > My Membership Information section allows you to cancel your membership. When you delete membership information, all your data is deleted from the system in accordance with the Personal Data Protection Law.


Can I pay with a credit card for orders made through the bank transfer method?


Yes, you can.

For orders made with the bank transfer method, you can click the "Pay" button at the top of the order on the "My Account > Completed Orders" page and make your payment with a credit card from the payment page.

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