CANCEL & RETURN

Cancel & Return Terms

• You may request a return of the products you purchased on Ablukaonline.com.tr (in parts or in whole), provided that your order has not been used within fourteen (14) days of delivery.
• Only products with campaigns and discounted products can be replaced. No refund is available.
• If you purchase ABLUKA products through Trendyol, Hepsiburada, N11 and other markets where we sell, you will be subject to the return and shipping terms of the respective website. The following routings are only available for ablukaonline.com.tr orders.
• The product you are returning must be undamaged, unused, and not damaged by an operating error. If the products reach us in a used, worn, washed way, we may have to send them back to you. In this case, no refund will be made.
• Make sure that the packaging of your return product is properly carried out for shipping. When carrying, the packaging source will be returned to you when the product is not available for sale again. (E.g., the product is torn and stained during transport)
• You must return all the products/products you wish to return with their original box and invoice.
• If defective/incorrect product is received by the receiver, the defect/incorrect product will be reimbursed by the abluka.
• Bracelet, necklace, earrings, etc. no returns are made on the products. These products can be returned due to hygiene rules, but if they are not unpacked, unused, or tried.
• Shipping costs for product returns are the recipient's. The shipping fee will be charged to the recipient's total amount and a refund will be made to the account the recipient specified.

 

How do I Cancel/return my order?

1. 

For your order cancellation/return requests, we ask you to enter members and create an online claim from My Account/Refund Requests That way we can complete your transactions faster.If you have created an unsubscribed order, you can open your return from the address here .

2.

Pack the products safely with your invoice in their original packaging. If you cannot find your invoice, you can access your email address to your email invoice or receive support from our customer service number 0850 259 54 64 , our From our WhatsApp line line or by email to [email protected]

3.

Simply deliver your return package to the cargo authority at the Cargo branch, where we are the closest negotiated, and provide the free shipping code ABLUKA has forwarded to you.

Order Cancellation

For consumer rights, you may also use your right to opt out of your order before your order is delivered to the cargo. To do this, you must either open an 'order Cancellation' request in  My Account/Cancellation Requests claims or provide information about the order or product you wish to cancel at [email protected] before the delivery of your order is notified by email. If your order has been delivered to the cargo, you can use your right to return within fourteen (14) days by consumer protection law

Reimbursement

Shipping costs for product returns are the recipient's. The shipping fee will be charged to the recipient's total amount and a refund will be made to the account the recipient specified.Your account or credit card that you paid for reimbursement of your approved product will be instructed. The refund amount may vary depending on the bank and THE ABLUKA cannot intervene in this process. This process can take 2-3 weeks.